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HELP CENTER

Frequently Asked Questions

Event Terms and Conditions

Elevate your Space Event

Take 15% off "Our Price" Store-wide. Prices shown online reflect the 15% savings. Discount is taken off the subtotal, prior to tax and delivery. Excludes accessories. Cannot be combined with any other discount. Valid at participating stores. Offer expires 4/22/24

Shipping

What shipping options are available?

We offer Standard shipping. Will handle the preparation and schedule your furniture delivery. 

How do I know if my items are available for immediate shipment?

If an item is not in stock, the inventory status and expected ship date will appear as a message in your shopping cart. The delivery time frame depends on the shipping method you choose.

Can I ship to multiple addresses?

We request that each individual order be shipped to a single address.

Ordering

What should I do if I'm missing items from my order?

If an item(s) is missing from your order, please note the actual number of items received on the delivery receipt and contact the customer care department at 205-358-9277 within 3 business days.

How will I know when my order is ready?

You should receive an email notification that your order has shipped from our warehouse. Your local delivery company will contact you to schedule your delivery. For further questions, please contact Summer Classics Home Customer Service.

Delivery

What happens if a third-party shipping provider delivers my furnishings and I have a problem?

Please inspect your shipments for accuracy and/or damages at the time of delivery. Visible carton damage, shortages and/or overages should be noted on the delivery receipt and reported to us within 3 business days. All goods, including those produced to meet an exact specification, shall be subject to industry-standard tolerances and variations. No allowances will be given on merchandise that shows evidence of consumer abuse.

Will my merchandise be assembled at the time of delivery?

We do not currently offer this service, however. assembly intsructtions will be provided with your order.

When will I be contacted to schedule my furniture delivery?

Once your items are ready, the local delivery company will contact you to schedule your delivery. Please allow 7 business days from the time that you receive a notification that your order has shipped to be contacted about scheduling a delivery. For further questions regarding scheduling a delivery, please contact Summer Classics Home Customer Service.

How long will it take for my items to arrive?

For standard, in-stock items, our warehouse team strives to ship your purchase as soon as possible. For Standard Ground shipments on small parcels, most orders are delivered within 3-7 business days; 

Returns

What is the return policy for online purchases?

If you're not completely satisfied, you may return or exchange most stocked/non-custom items within 30 days of receipt. (Items arriving damaged should be reported to our Customer Care Team within 3 business days.) Items returned for any reason other than damage or defect will be subject to a 20% restocking fee and must be returned in their original condition and packaging. Upon receiving your return in good condition, we will issue a credit to your original form of payment minus the restocking fee and any return shipping fees. Custom items may not be returned other than for damage or defect.

Can I return shipped purchases to your store?

At this time, we cannot accept returned online purchases at our retail locations.

Once I return an item, how long will it take to receive a refund?

For credit card refunds, we will issue a refund once we receive confirmation that your item(s) are returned. Most banks will process the refund in 3-5 business days. For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.

Damages

How do I order replacement parts?

To order replacement parts, please contact our customer care department at 205-358-9277. Please have your order number and/or item number available so that we may more readily assist you.

Exchanges

How can I cancel or update an order I placed online?

Cancellations or changes to non-custom orders may be made prior to shipping by contacting our customer care department at 205-358-9277. Custom items (such as tailored upholstery, cushions, pillows, etc.) are made to order, so we cannot accept changes or cancellations once your order is submitted.

What is the exchange policy for online purchases?

If you'd like to exchange an item for a different color, size, or a different product altogether, we are happy to assist. The process is similar to a return, and the same policies apply. To receive the new item more quickly, you may place an order before you return the original item. We will credit your account on the original payment method (minus the restocking fee of 20% and any return shipping fees) once your return is received in good condition. To learn more on how to exchange an item, please visit our Return and Exchanges policy page.

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